Last updated: 27/03/2025

Website: www.readydeliverz.com
Company: READY DELIVERZ SA
Carrer del Sol, 789
46000 Valencia
Spain
Email: [email protected]

1. Submitting a Claim
If you have received a product that is damaged, defective, or different from what you ordered, you may submit a claim within 14 calendar days from the delivery date.

To file a claim, please send an email to [email protected] and include the following information:

Full name
Order number
Description of the issue
Photos or videos showing the defect/damage (if applicable)
Date of delivery
We will respond to your claim within 2–5 business days.

2. Accepted Reasons for Claims
We accept refund or replacement requests for the following reasons:

The product arrived damaged or broken
The product is defective or does not work
You received the wrong item
The product does not match the description on our website
In any of these cases, we will either:

Offer a replacement, or
Provide a full refund via bank transfer, depending on availability and customer preference
3. Non-Accepted Claims
We do not accept claims or refund requests in the following cases:

You changed your mind after the order was shipped or delivered
The product shows signs of use, tampering, or intentional damage
You refused to accept the package upon delivery
Cosmetic imperfections that do not affect product functionality
Incorrect shipping address provided by the customer
4. Return Conditions
If a return is approved:

The product must be returned in its original packaging, unused, and in resellable condition
The return must be shipped within 7 days of receiving return approval
Return shipping costs are covered by the customer, unless the return is due to a defect or our error
Once we receive and inspect the returned product, we will notify you of the refund or replacement status.

5. Refund Processing
If your claim is approved and a refund is requested:

The refund will be issued via bank transfer
You may be asked to provide your IBAN or bank details
Refunds are typically processed within 7 business days after return approval
6. Damaged Products in Transit
If your package is visibly damaged upon delivery, we strongly recommend that you refuse the shipment and notify us immediately. This will help us initiate a claim with the courier service and speed up the resolution process.

7. Contact
For any issues, claims, or refund requests, you can reach our customer service at:

READY DELIVERZ SA
Carrer del Sol, 789
46000 Valencia
Spain
Email: [email protected]